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This is a Customer Support and service management tool which
has logging, tracking mechanism for Omega which is an electronics and
computers servicing agency in Pune. Our engineers worked with the staff at
Omega to understand their current processes at each levels in their hierarchy.
The features incoprorated were
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Web-enabling of the basic service call entries and service report. This process
is now totally paper-less.
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Various reports generated as required for the company needs for each level of
hierarchy
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For post-processing and analysis
for the management, A heuristic algorithm is
implemented.
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A 'learning' module which identifies patterns and generates alerts and
reports from the data logged
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